Telephone support from the Home Connect Support Centre

Home Connect: Help and Support

Do you have any technical questions about installing or setting up your home appliance? Or would you like to get information on using Home Connect with partner services? We are happy to assist you: You can find the answers to your questions here.

Installing and connecting Home Connect

Controlling Smart Home appliances with the Home Connect app

Connecting Home Connect to home appliances

You can use your home appliances with the Home Connect function and partner services with your app in just a few steps. Find out how quick and easy it is to get started and how you can connect the Home Connect app to the washing machine, dryer, dishwasher and other home appliances, or to the numerous Home Connect partner services, in no time at all.

Using Home Connect with partner services

Amazon Echo on a chest of drawers waiting for a Home Connect voice command

Amazon Alexa

Did you know that with Amazon Alexa, you can also use voice commands to control or ask for a status update on nearly all your Home Connect appliances and numerous partner services? It's very simple and quick to connect Alexa to Home Connect.

A woman changing the settings on a Nest thermostat that is connected to Home Connect


Nest is committed to creating a carefully designed home. One which works entirely by itself and which watches out for the people in it. By setting up a link to your Nest account in the Home Connect app, you will save both time and energy. So you can remain relaxed when you're out and about.

A man using the Home Connect app together with SMA from the couch


SMA Solar Technology AG is a global leader in flexible solutions for solar power systems and in the area of energy management and storage systems. As an owner of one of these systems, you can control your home appliances using the Home Connect app so that you can make optimum use of your solar energy. Find out more about how you can connect and control SMA with Home Connect.

Frequently asked questions relating to Home Connect

Frequently asked questions

Not found what you're looking for? Then take a look at our frequently asked questions. Here you will find important information on connecting to Home Connect, to software and hardware, to the recipe collection and on many other topics.

Laptop on a table with a privacy symbol on the screen symbolises data security with Home Connect

Safety and security with Home Connect

Your safety and security – particularly data security – is very important to us. If you would like to know more about how we can protect your sensitive data and how we are continuously working on improving security for our customers, then you can find more detailed information about this here.

Home Connect Remote Diagnostics by a member of the Home Connect support team

Remote diagnostics: Rapid help from afar

Should you experience any technical issues with your Home Connect appliances, remote diagnostics can assist you. Find out how you can get professional help quickly without a technician having to come to your home.

Contact and Customer Service

Telephone support from the Home Connect Service Centre

How can we help you?

Do you have questions about Home Connect or the home appliances equipped with the Home Connect function? Then get in touch and use our Customer Service. We are happy to help.

Test the Home Connect app

Smartphone and tablet with Home Connect app

Home Connect app download

You can control the important functions of your home appliances with just one app, even when you're out and about. Test the demo version of the app now – there's no need to have Home Connect appliances already.

Discover Home Connect

Stories that connect

Find out how Home Connect can make your life more efficient, safer and smarter.

Connected home appliances

Take control of your home appliances with Home Connect. And not just when you're at home, when you're out and about too.

Our partners

Home Connect has numerous partner services. Discover our constantly growing network.

Home Connect app download icon

App download

The entire Home Connect world for your smartphone and tablet.

Home Connect FAQ Icon


You will find the answers to frequently asked questions here.

Home Connect Service icon


Get in touch. We're here for you.

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Become a partner

Establish good connections with Home Connect.