Data Privacy Policy for the Home Connect website

We take the protection of your personal data seriously. We have taken technical and organisational steps to ensure that the data privacy regulations are observed by both us and our service providers.

In accordance with the applicable data privacy regulations, we have provided information below on the type, extent and purpose of the collection, processing and use of data obtained in connection with your use of the Home Connect Information Service.

This data privacy notice does not cover the collection, processing and use of personal data in connection with your use of the Home Connect app, which is designed to control Home Connect appliances.

1. General

We, at BSH Home Appliances Pte. Ltd., thank you for visiting our website and for having an interest in our company and products. We have created this statement in order to disclose our information gathering and dissemination practices herein. By accessing and or using our web pages at the URL / domain name (hereinafter referred to as “the website”), you as the user shall be deemed to have accepted and agreed to abide by the terms and conditions of this statement. You should discontinue access to and the use of the website in the event that you do not agree with any of the terms and conditions of this statement.

2. Protection of Personal Information / Protection of Privacy

We are firmly committed to protecting the privacy and security of your personal information. We conduct our business in compliance with the applicable laws on the protection of personal information and the protection of privacy.

3. Collecting and Processing Personal Information

We shall not collect any personal information about you (for example your name, gender and contact details) through the website unless you voluntarily choose to provide us with the same (for example by registration and participation in surveys). Personal information provided by or collected from you (hereinafter collectively referred to as “the said information”) as a result of your access to and or use of the website shall be used for the following purposes only:

  • a. to enable you to access and or use a service on the website;
  • b. to identify you when you access and or use the website;
  • c. to enhance and update our records in connection with the services you have requested of us and to inform you of products and services which may be of interest to you;
  • d. to improve the scope and quality of our products and services;
  • f. in the event you shall have opted to receive news updates from us by email, to provide such updates to your email address.

We neither use nor condone the use of unsolicited mass email.

You may elect to unsubscribe to our mailing list at any time by accessing the Home Connect app.

4. Non-Disclosure

The said information shall not be disclosed by us to third parties (except for use, disclosure and or transfer within the BSH group of companies in other jurisdictions) unless your prior consent in writing to disclosure shall have been obtained by us and or unless we shall be under a legal obligation to disclose. Notwithstanding the abovementioned in this clause hereinabove, we shall be at liberty to appoint third party service providers (including service providers which provide payment, administrative, back-up, information management and or other services in connection with the maintenance and or operation of the website) which may require us to transfer to and or store the said information in their facilities, which may include facilities in other jurisdictions, and you shall by accessing and or using the website be deemed to have consented to the said appointment, disclosure and or transfer of the said information.

5. Internet Protocol Address

We may use your internet protocol address to help diagnose problems with our server and to administer the website. Your internet protocol address may be used to identify you and to gather broad demographic information on the website visitorship for our analysis and strategic planning.

6. Cookies

The website uses a browser feature known as “cookies” (otherwise also known as user data collectors). We use cookies to deliver content specific to your interests, improve the user experience of our website, including where applicable to save your user name and password so that you do not have to re-enter it each time you visit the website, and for other like purposes. You may disable cookies by changing your browser settings even though the said disablement may slow down or prohibit certain functions and or access to parts of the website.

7. External Links

The website may contain links to various other websites for whose content, management and privacy practices we shall not be responsible in any manner howsoever.

8. Security Measures

We shall undertake all necessary technical and organisational measures to protect your personal information against improper / illegal deletion, unauthorised alteration, unauthorised transfer, unauthorised disclosure and or loss.

9. Miscellaneous

We shall be at liberty and at our sole and absolute discretion to vary any part of this statement.

You may direct any queries you have in relation to our data privacy policy, to our data protection officer at

Home Connect app download icon

App download

The entire Home Connect world for your smartphone and tablet.

Home Connect FAQ Icon


You will find the answers to frequently asked questions here.

Home Connect Service icon


Get in touch. We're here for you.

Home Connect Partner Icon

Become a partner

Establish good connections with Home Connect.